Support

Nox Cookie Bar delivers fresh, warm cookies and cold milk or water to businesses, residences, and students in the San Jose, California area.  As of January 2018 we opened our first retail store located in downtown San Jose and have added ice cream and ice cream sandwiches to the menu.  We are proud of our product and our service so if something is not right we will do our best to fix it.  Similarly, if you are excited about our offering please let us know and tell others about us through your social networks!  We can be reached at:

Email:  support@noxcookiebar.com 
Telephone:  408-656-1287
Physical Location:  151 S. Second Street, San Jose, CA
Mailing Address:  150 S. First Street, Suite 185, San Jose CA 95113

Commonly Asked Questions

The Cookies

  • How big are the cookies?
    • The Signature Nox Cookie is BIG – about 4” in diameter.  The small cookies in the NoxBox are smaller but still a good size – about 2” in diameter.
  • What is a NoxBox
    • The noxbox is 12 small cookies packaged in a go-anywhere box.  This is great for delivering as a gift, or for snacking throughout the day.
  • What ingredients/allergens are in your cookies
    • We use butter and eggs in all our cookies.  Our Peanut Butter cookie is the only cookie with nuts, however, due to the facility and baking process all cookies may come in contact with nut products.
  • Are there any preservatives in your cookies?
    • We use fresh ingredients and there are no added preservatives.  Our cookies are best enjoyed when they are delivered warm but they are still plenty tasty 3 days later.  For best results store cookies in an airtight container or bag and keep in a cool location.


Delivery

  • Where do you deliver?
    • Our delivery zone captures part of San Jose, California and neighboring cities.  Use our address checker on our home page to see if you are in our delivery zone.  If you are outside the delivery zone and have a large order please contact us at yum@noxcookiebar.com or phone to discuss delivery.  Alternatively please contact one of our delivery partners for immediate delivery.  Our menu can be found on the UBEReats, Postmates, and Grubhub platforms.
  • How long does a delivery take
    • Many factors such as size of order, number of orders in the queue, delivery distance, and traffic will impact the delivery time, however, we strive to serve every order within 30-75 minutes.  
    • If a specific delivery time is required it is best to order in advance and specify the date and time in the Additional Information form at Checkout.
  • Can I schedule a future delivery
    • Absolutely!  This actually helps us ensure you get great cookies at the time you need them. Please specify desired day and time in the Special Delivery section of the Shipping/Delivery Address Form, or in the Additional Information form at Checkout.
  • Is there a minimum order size for delivery?
    • The minimum size for any order is $10.00.
  • Is there a delivery fee?
    • For deliveries in our Inner Delivery Zone the fee is $4.00.  For deliveries in the Expanded Delivery Zone the fee is $6.00.  Please use our address checker on the home page to determine what zone you are in.
  • What if I’m not around when the delivery arrives?
    • You can leave us special instructions during your order checkout indicating where you’d like us to leave your package.  We will text or call you once we have delivered. 
  • I’m outside of your delivery area, how can I get cookies delivered to me?
    • If you have a large order please contact us at yum@noxcookiebar.com or phone to discuss delivery.  Alternatively please contact one of our delivery partners for immediate delivery.  Our menu can be found on the UBEReats, Postmates, and Grubhub platforms.


Payment

  • What methods of payment do you take?
    • We accept Visa, MasterCard, Discover, and American Express credit, debit, and gift cards.  For corporate customers with recurring orders we can establish an account and invoice you monthly.
  • Are there discounts?
    • There are volume discounts for the Cookies and the Nox Boxes. 
  • Do I need to tip my delivery driver?
    • Our drivers are very appreciative of any tips they receive.  Please do so at your discretion.  The delivery fee for your order helps to offset the cost of getting your order to your doorstep and is not a tip.  
  • Is the site secure for my credit card?
    • Our hosted eCommerce site is 100% PCI Compliant.  We do not store your credit card information and all transactions are conducted through secure connections with Virtual Merchant, our merchant services processor.


Getting Started

  • How do I set up an account?
    • You can enter your information on the Sign Up page, or on the My Cart page
  • How do I place an order?
    • Go to the Order page, select your items and press Add All to Cart, then navigate to the My Cart page and enter your account information and Checkout.  Alternatively you can call us at 408-656-1287 and we'll take your order over the phone.
  • Can my information be saved for my next order?
    • Absolutely!  Your account information and ordering history is retained.


General

  • When are you open?
    • We are open and will deliver 7 days a week from 11:30am until 2:30am. 
  • I placed my order but I need to change it?
    • If your cookies have not yet been packaged for delivery we will do our best to help you.  Contact us at support@noxcookiebar.com 
  • How can I order as a gift and have it delivered to a different location?
    • You may order under your own account and establish a different shipping address for the order.  Please make sure the recipients name and phone number are listed.
  • Do you have a loyalty program?
    • At this point we do not have this in place.
  • Do you have a physical storefront?
    • We opened our first physical storefront in downtown San Jose in January 2018.  In addition to our great cookies we also offer ice cream and ice cream sandwiches at our store.  Please come visit us at 151 S. 2nd Street, San Jose, CA.
  • What is a Nox?
    • Nox is the Latin word for night, and is used to emphasize our late night service.